Delivery & Return

Al Sufi Shop ships globally. If you can reach out to us, we can ship out to you!

Delivery

Shipping cost is automatically calculated at checkout and is based on the total weight of your order and the shipping destination. Our website is integrated with several courier companies’ platforms, in order to instantly provide you with the most feasible shipping cost for your order. At checkout, you will have one or more options to select from. Once your order is placed and payment has been received, it will be shipped out within 5 business days. Once shipped, we will provide you with your tracking details. We cannot guarantee delivery time due to the changing environment which is out of our control.

We are not responsible for customs & duty fees incurred on international deliveries.

Returns

All items are FINAL sale hence non-refundable. While our policy is firm, we will do everything we can to make sure your experience with us is exceptional.

We take pride in our quality control and packaging to make sure we exceed your expectations in the items you receive. However, in the rare occasion that you do receive a damaged item, or cancel an order before it has been shipped, contact us immediately and we shall provide you with instructions on how to proceed.

If eligible, we shall issue you a refund in terms of store credit. Your store credit does not expire and can be used for future purchases from our website.